FAQ's
Some of the Frequently Asked Questions which come up
about Fast Track Room Booking are listed below. This list changes often,
and if you have a question which is not listed, please email it to us.
Features FAQs
Can I add Catering to a booking?
Yes. Catering items are chosen from a user-defined treeview which
includes serving times and costs. Both complex and simple catering menus are
supported.
To add catering items when using the downloadable trial, click on the booking,
then click the Edit Booking button. Click on the Continue button at the bottom
of the booking details page - you'll then see the Catering Info Add/Edit area.
Can I add Equipment to a booking?
Yes. Equipment such as televisions and computers can be chosen from a central
pool and included in the booking. Equipment items are tracked individually as
assets and cannot be double booked.
To add Equipment items when using the downloadable trial, click on the booking,
then click the Edit Booking button. Click on the Continue button at the bottom
of the booking details page - you'll then see the Equipment Info Add/Edit area
towards the bottom of the page.
Can I add guest or visitor information to a booking?
Yes. Information on the names of attendees, the company they are visiting from
on and the car they are travelling in can all be assigned to a booking.
To add Guests and Visitors, click on the booking, then click the Edit Booking
button. Click on the Continue button at the bottom of the booking details page -
you'll then see the Visitor Info Add/Edit area towards the bottom of the page.
Can I add costs to/charge for a booking?
Yes. Costs can be added on either a per hour or per booking basis, whichever you
prefer. Costs can be assigned to the catering, the equipment and even the rooms
themselves. Printable invoices can quickly be issued from the reporting function
inside the software.
Is there a Block Booking function?
Yes. Block booking mechanisms are available for consecutive and pattern blocks.
Patterns include weekdays (“for the next three Wednesdays”), dates in the month
(“for each 15th of the month between now and Easter”), and weekday positions in
the month (“for the last Thursday of each month between now and June”).
To see this function in the trial version, go to the main menu and click on the
‘Block Booking’ function.
What I want to Hot Desk employees?
This is included within Fast Track Room Booking at no extra charge. Employees
need only choose the location and time they wish to be in the office to be
presented with a list of available rooms in which to base themselves.
To see this function in the trial version, go to the main menu and click on the
‘Find a Workstation’ function.
Can I create reports?
Yes. Fast Track Room Booking lets you create reports with its report builder
based on SQL. There are also a number of reports which come as standard
including a Porters report, Catering recap report, daily room schedules and all
bookings for any given Building, Date or Employee.
Technical FAQs
How do I log in?
The user ID and password for the evaluation will have been emailed to you when
you filled in the form on the ‘Try FTRB’ page.
How do I reset the demo data?
The demo data is reset to the current date when you install the evaluation (to
show a full day's bookings for TODAY).
To reset the data, run "Setup DEMO Data"
from the Start menu (Start > Programs > Fast Track Room Booking DEMO).
On what databases does the software run?
Sybase and Microsoft SQL Server
Is the software Web-based?
Yes, Fast
Track Room Booking has it's own built in web server, so you only need to
install a single copy of the software on a PC and then your Room Booking
Operators and employees can connect to Fast Track Room Booking through their web
browsers. By utilising web-based technology Fast Track needs less installation,
less IT maintenance and virtually instantaneous enterprise access.
To find the web address of Fast Track Room Booking - login onto the PC that it's
installed on and go to: (Main Menu > Administration > Administrator Tasks > Fast
Track Room Booking URL)
Will it integrate with my email system?
Yes, as long as you have an email account then application can send confirmation
emails to the parties concerned.
Is there any limit to the number or resources I can add to Fast Track Room
Booking?
No, you may add as many resources as you need.
How do I add rooms to the trial?
To add rooms, first add the buildings, then add floors to the buildings, and
finally rooms to the floors. This is done in the background data section (from
the main menu: Administration > Background Data > Buildings Section).
Pricing & Support FAQs
How much does Fast Track Room Booking cost?
Fast Track Room Booking software starts at under £395 ($775) per concurrent user,
when purchased for large numbers of users.
This is a one-time perpetual licence cost.
How is Fast Track Room Booking licensed?
Fast Track Room Booking is licensed for the number of ‘concurrent’ users you
require. Concurrent refers to using the software at the same time.
For example, if 5 users book rooms, but only 2 will ever use the software at the
same time, only 2 user licences need to be purchased. The software can still be
accessed by all 5 PC’s.
Can I add additional user licenses after my original purchase?
Absolutely. Additional licenses can be bought when required. Simply contact iiS
for further information or to purchase additional licenses.
Where can I buy Fast Track Room Booking?
iiS believes in keeping software costs low. In order to do this we sell our
software in-house and cut-out any middle-man fees.
To make a purchase simply click ‘Buy FTRB’ in the main menu to the left and
complete the form. An activation key will be sent to you via email
What about support and upgrades?
Email support is £50 per year or 10% of the licences’ cost per year; whichever
is higher. Email support plus updates is £100 or 20% of licences’ cost per year.
Updates can be purchased when required for £50 per user.
What about training?
Fast Track Room Booking users have reported that the rich Quick Help and
Frequently Asked Questions support INSIDE the software means that training is
not typically necessary.
If however you do want training then it can be done over the Web. This costs
£250 for a 2-hour session (often held with a small group with speakerphone at
the user end). If you would rather on-site training then please contact us for
further details and costs.
Is a complicated installation involved?
Not at all. Installation is fully automatic from an Install-Shield type
application and is performed in virtually no time at all.
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